Maintenance and Servicing
Big Brother All Security prides itself on exceptional delivery of design, installation and service to ensure that customers receive the best advice, equipment and after care. The successful installation of a system is not the end.
Our engineers have the expertise and experience of installing security systems to the highest standards and to the complete satisfaction of our client. Our engineers are fully trained and accredited to NSI and Safecontractor providing peace of mind that you will receive the most professional service possible.
Planned maintenance visits are a good way of uncovering small problems and avoiding costly repairs. Big Brother All Security Ltd can provide impartial advice on maintaining your system, creating flexible service agreements tailored to your precise requirements and budget. Maintenance contracts with a 24-hour emergency call-out service can also be provided.
During a maintenance visit, the security system is tested to ensure that it is functioning correctly. Any developing fault found would be rectified accordingly. Our emergency service department is available 24 hours a day with attendance within 4 hours if required.
It may be a requirement of your insurance policy that your system is covered by a routine maintenance contract, for which you may be eligible for a discount on your contents insurance cover. Depending on your requirements, we offer maintenance services for both new and existing systems. With four main service level packages, you can choose which best suits your needs.
Monday - Friday, 8:30am - 5:30pm
- Out of Hours
Pre-planned maintenance visits are included; all other calls and materials are chargeable.
Bronze Package including Call-Outs during normal working hours.
Silver Package including replacement parts outside of warranty.
Gold Package including 24/7 Call-Outs.
Benefits of having a Security Maintenance Package
Our friendly reliable team
Our team have many years of experience and each member is security screened to BS7858. From a simple upgrade to a fully project-managed security system installation, Big Brother All Security Ltd will ensure a swift and hassle-free installation combined with full on-site training and familiarisation.
We know that our customers want someone who can respond quickly to their enquiries, so we have a dedicated support line where calls are answered promptly 24 hours a days, 365 days a year.
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